Artificial Intelligence (AI) has been taking giant strides in every industry and is likely to hit the $110 million mark by 2024. With customers being at the crux of everything, artificial intelligence for customer experience has become more than a “nice-to-have” feature. Technologies like machine learning, big data analytics, natural language understanding, and more are being used to serve customers better, resolve queries quicker, receive feedback and gain the trust of customers.

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