Every second matters in the hectic world of customer service. What occurs next after a customer conversation concludes can have a big impact on customer satisfaction and agent productivity. How agents spend their time immediately after a call ends can greatly influence. This time, known as After Call Work (ACW), is a vital yet often overlooked part of call center operations that plays a key role in shaping the customer experience and how customers interact with businesses.
If you'd like to read more about After Call Work (ACW) and explore how it can help you call center, check out othe full blog on our site.
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