In an era defined by digital interactions, call centers serve as the backbone of customer communication for businesses worldwide. Surprisingly, the sheer volume of sensitive data coursing through these hubs often remains underestimated. Did you know that every second, call centers handle an average of 2,400 calls globally, accumulating a vast reservoir of personal information? As we delve into the intricacies of call center data security and privacy, the staggering reality of this statistic becomes a focal point.
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