Investing in better customer service raises ROI in your commercial laundry business. Studies show that 86% of buyers are willing to pay more for better customer service, meaning there is an opportunity to increase ROI per customer.
Furthermore, better customer service helps you stay ahead of your competitors.
Customer service will play an important role in improving customer retention. For many businesses, it will be the determining factor when choosing to work with a commercial laundry because businesses are particular about customer service standards.